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This Shipping Policy explains how Wfkvd handles order processing, standard delivery, tracking, and shipment support. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
When preparing Bath Towels and Personal Drying Textiles for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier.
Bath-textile policy map: Review preparation time, Singapore delivery scope, shipping cost, tracking, carrier handling, and support.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days mean Monday-Friday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.
Before dispatch, each Wfkvd towel is checked dry against its textile manifest. The terry style is matched by two dobby bands and an upper-left loop; the waffle style by uninterrupted square cells, four mitred corners, and a centred tab; the microfiber style by longitudinal ribs, smooth binding, and a lower-right loop. Dimensions, color, one-piece quantity, edges, and care card are confirmed before the folded towel enters a clean inner sleeve and moisture-protected outer parcel.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. Contact support@wfkvd.shop for shipment support.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.
CONTACT
For shipping questions, contact Wfkvd support at support@wfkvd.shop or +6581663976. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).