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Wfkvd reviews bath-towel returns through a written textile and hygiene check matched to the ordered SKU, weave, dimensions, edge construction, and piece count. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may open the parcel and visually inspect the dry towel without washing or using it. The single towel, permanently sewn hanging loop or tab, and care card listed for the SKU must remain together. A non-defective towel cannot be returned after bathing use, laundering, soaking, drying-machine use, ironing, treatment, or contact with bare skin. Bath-towel support is matched to the exact textile manifest: dimensions, fibre composition, fabric weight, terry, waffle or rib direction, border count, hems or binding, corners, hanging-loop position, color, piece count, and clean unused condition are reviewed together.
Bath-textile policy map: Check textile and hygiene eligibility first, then the request window, return route, label cost, restocking treatment, refund timing, exchange options, and contact.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, unwashed, clean, dry, and free from hair, lint transfer, skin residue, cosmetics, soap, fragrance, detergent, softener, bleach, water marks, stains, mildew, odor, pulls, cut loops, snags, shrinkage, dye transfer, heat marks, stretched binding, opened hems, removed tags, or modified hanging loops. Ordinary visual inspection and refolding do not by themselves prevent a return.
For an approved unused return, make sure the towel remains fully dry and free from laundry or bathroom residue. Fold loosely along the existing folds without stretching rib direction, crushing borders, or placing pressure on the hanging loop. Use a clean inner sleeve and sturdy moisture-resistant outer parcel; do not attach the label directly to fabric or a care label. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@wfkvd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 150 South Bridge Road, #02-14, Fook Hai Building, Singapore 058727.
Identify the SKU and exact textile point involved: terry pile, dobby band, waffle cells, longitudinal ribs, fibre composition, dimensions, color, hem, binding, mitred corner, hanging loop, piece count, or visible transit damage. A close dry photograph on a neutral surface can assist with a defect or incorrect-item report, but the towel should not be washed or used to demonstrate a concern.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be reviewed after the original unused towel is approved. Dimensions, fibre, fabric weight, surface texture, border and edge finish, net weight, laundering method, color, and price may differ and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@wfkvd.shop or +6581663976. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).